Customer Care Assessment

The customer service sector requires the possession of a series of different skills. Whether you’re interacting with customers in person, on the phone, via email, or chat, knowing how to relate to others is key. The ultimate goal of the ideal customer service employee is to solve the customer’s problems, sincerely caring and ensuring the success of their intervention. The objective of this questionnaire is to examine the skills most in line with this profession.


The questionnaire analyzes the following soft skills: Service Orientation, Social Intelligence, Self-control, Assertiveness and Empathy.

Time for completion

6 minutes


Number of items


Nuova icona SC

Smart Coach

Find out how to activate Smart Coach for our assessments. You will have the possibility to set up self-development paths for your most precious resources, People, starting with the self-evaluation tests that you think are most interesting for your organization. Visit the in-depth section or contact us. We will be happy to answer all your curiosities.


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